Please check in with the cashier by the bar and present your confirmation letter.
The balance owed at time of the beach break is shown above and must be paid upon your arrival.
• The balance must be paid in CASH or CREDIT CARD (VISA OR MARSTER CARD only).
• In case of a group reservation total amount has to be paid for one person only, separated payments per person are not accepted.
• Beach Break at Nachicocom are reserved "as is" on the date, number of persons confirmed on your email Letter confirmation.
• A deposit payment is required at the moment of your reservation and it is non refundable.
• Deposits will be automatically processed to guarantee your spot at Nachi Cocom Beach Club (Impulsora Puerto Morelos SA de CV).
• If you have already a confirmation and want to add more people (16 years and over) to your beach break, please submit a new reservation online for extra people (subject to availability).
Please do not travel without your letter confirmation.
Your deposit at the moment of your reservation is non refundable. However in the following situations, we will do an exception (none automatic refunds will proceed, please contact us) :
1.- In the event that you Ship will not be able to visit the Port of Cozumel your deposit will be 100% refunded. (Limited to your particular Cruise not visiting the Port during your cruise).
2.- In case of an inclement weather . The policy is in effect for Hurricane only, not for lesser impacting storm or rain and just if the beach club is closed.
3.- Cancellation due to change in ships itinerary. If you already have a confirmation with us and if your ship is changing its itinerary and visits Cozumel Port on an earlier or later date, please contact us in order to re-schedule your beach break. If re-scheduling is not possible, your deposit will be refunded. Refunds do not apply to a change in arrival time.
Cancellations that do not comply with the above are not subject to refund.
NO SHOW PENALTIES
If you do not show for the reserved excursion we will charge the full balance to your credit card. Please note:A $50.00 usd administrative fee will be charged on your credit card for any chargeback of your beach break deposit when ruled in favor of our company by your using bank. If you dispute the deposit charge not recognized a $50.00 usd administrative fee will be charged on your credit card.